Refund & Cancellation Policy

This Refund & Cancellation Policy outlines the rules and guidelines governing wallet top-ups, service cancellations, and refund requests for services provided on Jolee by MARCBE PRIVATE LIMITED.

1. Wallet Top-Ups

Funds added to your Jolee wallet via Razorpay are intended for platform usage (paying for job postings, service bookings, or worker payments).

• Wallet top-ups are non-refundable once successfully credited to your wallet balance.
• In cases where money was debited from your bank account/card but failed to credit to your wallet due to a payment gateway drop, the amount will be automatically refunded by Razorpay to your original payment method within 5–7 business days.

2. Job Postings & Service Cancellations

Employers may post jobs or cancel job requests subject to the following conditions:

• If an employer cancels a job posting prior to worker selection/confirmation, any locked or reserved wallet amount will be unreserved and credited back to the user’s Jolee wallet balance.
• If a job is cancelled after worker check-in or work completion, cancellation charges or worker compensation may apply as per platform rules.

3. Refund Processing Timeline

In exceptional circumstances where a manual refund is approved by MARCBE PRIVATE LIMITED customer support:

• Approved refunds will be processed back to the original source payment method (UPI account, Credit/Debit Card, or Net Banking).
• Refunds typically take 5–7 working days to reflect in your bank account depending on your issuing bank.

4. Contact for Refund Queries

For any payment discrepancies, failed wallet top-ups, or refund requests, please reach out to our support team with your Transaction ID / Order ID:

MARCBE PRIVATE LIMITED JAGATH, TC 54/2567(2), C-77, TM NAGAR, KARAMANA THIRUVANANTHAPURAM - 695002, KERALA, INDIA Email: support@marcbe.com / admin@marcbe.com Phone: +91 8089225101